The second-hand marketplace Shoppers Share Frustration About Size Changes
Members of the platform have expressed outrage following a change that caused items being listed as the wrong size.
The second-hand shopping app has updated its measurement guidelines for female and kids' apparel but did not contact every member regarding the update.
Digital Channels Response
Many shoppers and sellers are posting online claiming that product pages now present a modified sizing category compared to what was initially listed as a result of the reclassification.
The platform stated the new system was more in line with comparable marketplaces.
It has advised users to examine their items and adjust the sizing manually where appropriate, which has left users frustrated.
Sizing System Modifications
Before the change, the sizes had both numerical and alphabetical indicators, for instance S/8 or M/10.
The updated approach includes a letter with a size spectrum for example S/UK 8-10.
For certain items, the measurements have been reclassified - such as a large size was formerly size 12 but currently displays as UK 16-18.
User Accounts
One content creator, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Another user, from Glasgow, said garments she listed with size 14 tags were showing in the marketplace as measurements 20-22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she explained.
Necessary Adjustments
Charlotte Lunn, from Derby, explained she became annoyed because the modification necessitated personal updates the sizes on "every single listing".
"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial following partial earnings loss," she explained.
Service Background
The platform boasts over 100 million shoppers, comprising 18 million UK members.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This isn't the first time that an unexpected update to the app has proved unpopular: previously, the service retracted a modification to its shipping options following member complaints.
